Shipping policy
Order Processing Time
All orders are processed within 1–5 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Domestic: 1–5 business days
- International: 7–20 business days
Please note that delivery times are estimates and may vary due to carrier delays or customs processing.
Free Shipping
We offer free standard shipping on orders over 1500DKK
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24–72 hours for tracking information to update.
Shipping Destinations
We currently ship to:
- Denmark
- European Union
If your location is not available at checkout, please contact us.
Customs, Duties & Taxes
For international orders, customs fees, import duties, and taxes are the responsibility of the customer and are not included in the shipping cost.
Delays & Issues
We are not responsible for shipping delays caused by carriers, customs, or unforeseen circumstances. However, if your order is significantly delayed, please contact us and we’ll help resolve the issue.
Incorrect Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by customers.
Lost or Stolen Packages
Once an order is marked as delivered, we are not responsible for lost or stolen packages. If you experience an issue, please contact the shipping carrier directly.
Contact Us
If you have any questions about your order or shipping, please contact us at:
📧 info@astrideske.com